Terms and Conditions

Version 1.0 | Last Updated: May 24, 2025

1. Company Information

FootFault is operated by:

[NAME OF ESTONIAN COMPANY] OÜ
[Registered address – via Xolo]
Republic of Estonia
Email: support@footfault.club

Throughout these Terms:
“Company”, “we”, “us” refer to the Estonian company.

The Platform is developed and maintained by:
AppUp
Miloša Obrenovića 86
Obrenovac
Republic of Serbia

“Platform” refers to the FootFault mobile application and related digital services.
“User” refers to any individual using the Platform.
“Club” refers to a sports organization or facility using the Platform.

2. Acceptance of Terms

By accessing or using the Platform, you agree to be bound by these Terms and the Privacy Policy.
If you do not agree, you must discontinue use immediately.

You confirm that:

  • You are at least sixteen (16) years old;

  • You have legal capacity to enter into binding agreements;

  • You will comply with applicable laws.

The Company reserves the right to introduce youth or junior-specific features in the future, which may require additional consent in accordance with applicable laws.

3. Nature of the Platform

FootFault is a digital sports management and community platform designed to support the organization and coordination of tennis and padel activities.

The Platform provides technological infrastructure enabling:

  • Clubs to manage courts, bookings, members, competitions and rankings;

  • Players to join clubs, reserve courts and participate in matches and leagues.

The Company acts as the commercial provider of the Platform and is responsible for subscription billing and payment processing.

AppUp acts as a technology provider.
AppUp:

  • Does not own or operate sports facilities;

  • Does not provide physical sports services;

  • Is not a party to agreements between Players and Clubs;

  • Does not guarantee the availability, quality or execution of sports services.

All sports services are provided exclusively by the respective Club.

The Company reserves the right to modify, expand or improve Platform functionalities over time.

4. User Accounts

4.1 General Account Rules

Users must provide accurate and complete information.
Each email address may create only one Player account.
A Player may join multiple Clubs using the same account.
Users are responsible for maintaining the confidentiality of their login credentials.

4.2 Club Administrator Accounts

Each administrator account must be linked to a unique email address.
One email address may administer only one Club.
If managing multiple Clubs, separate administrator accounts must be created.
Clubs are responsible for all actions performed through their administrator accounts.

4.3 Account Enforcement

The Company may suspend or terminate accounts, at its sole discretion, if:

  • These Terms are violated;

  • Fraudulent or abusive behavior occurs;

  • Platform integrity is compromised.

The Company is not obligated to provide detailed reasoning for suspension or termination.

5. Bookings and Match Confirmation

5.1 Booking Confirmation

A booking is confirmed when:

  • The selected time slot is available; and

  • The opposing Player confirms participation (if applicable).

Once confirmed, the reservation is binding between Players and the respective Club.

5.2 Club Policies

Each Club independently determines:

  • Pricing;

  • Cancellation policies;

  • Refund rules;

  • No-show policies.

The Company is not responsible for disputes or refund claims between Players and Clubs.

5.3 No-Show and Reporting System

The Platform may track no-shows and cancellations.
Repeated misconduct may result in booking restrictions or suspension.
The Platform may include reporting tools for inappropriate behavior.
The Company may review reports and take action at its discretion.

6. Subscription, Billing and Payment Terms

6.1 Subscription Model

Clubs access paid features via a monthly subscription.
The Company may introduce additional billing options, including annual subscriptions or tiered service plans.

6.2 Invoicing

Invoices are issued electronically.
Invoices may be sent three (3) days prior to the start of a new billing period.
Payment is due within the timeframe stated on the invoice.

All subscription fees are payable to the Company (Estonian entity) as the commercial provider of the Platform.

Payments are processed via third-party payment service providers engaged by the Company.
The Company does not store full payment card details.

6.3 Payment Options

Clubs may choose:

  • Manual monthly payment; or

  • Optional automatic recurring payment (if enabled).

Clubs are responsible for ensuring valid payment methods.

6.4 Late Payment and Suspension

If payment is not received:

  • After 7 days: temporary suspension may occur;

  • After 14 days: reminder notice may be issued;

  • After 30 days: permanent suspension or termination may occur.

Outstanding fees remain payable.

6.5 Cancellation by Club

Clubs may cancel at any time.
Access remains active until the end of the current billing period.
No refunds are issued except where required by applicable law.

6.6 Price Changes

The Company may modify subscription pricing with at least 30 days’ notice.
Continued use constitutes acceptance of updated pricing.

6.7 Future Paid Features

The Company may introduce new paid modules, enterprise plans or transaction-based services.
Such features may be subject to separate pricing or agreements.

7. Communications and Electronic Notices

By using the Platform, Users agree to receive communications electronically.

Electronic communications may include:

  • Service-related notifications;

  • Booking confirmations;

  • Billing notices;

  • Administrative updates.

Such communications satisfy any legal requirement for written notice.

Users may unsubscribe from marketing communications at any time.

8. System Availability and Technical Disclaimer

The Platform is provided on an “as available” basis.
The Company does not guarantee uninterrupted or error-free operation.

The Company is not liable for service interruptions caused by:

  • Hosting providers;

  • Internet outages;

  • Third-party services;

  • Events beyond reasonable control.

9. Liability and Risk Allocation

Participation in sports activities carries inherent risks.

The Company is not responsible for:

  • Personal injury;

  • Property damage;

  • Disputes between Users;

  • Facility conditions or supervision.

The Platform provides technological infrastructure only.

10. Limitation of Liability

To the maximum extent permitted by law:
The Company shall not be liable for indirect, incidental or consequential damages.

The Company’s total liability shall not exceed subscription fees paid by the respective Club during the three (3) months preceding the claim.

11. Indemnification

Users agree to indemnify and hold harmless the Company against claims arising from:

  • Violation of these Terms;

  • Misuse of the Platform;

  • False information;

  • Breach of Club rules.

12. Intellectual Property

All rights in the Platform, including the FootFault name and logo, belong exclusively to AppUp.

Unauthorized use is prohibited.

13. Service Modifications

The Company may modify Platform features or infrastructure.
Continued use constitutes acceptance of such changes.

14. Force Majeure

The Company is not liable for delays caused by events beyond reasonable control.

15. Governing Law

These Terms are governed by the laws of the Republic of Estonia.
Disputes shall be resolved before competent Estonian courts.

16. Severability

If any provision is found invalid, remaining provisions remain enforceable.

17. Entire Agreement

These Terms and the Privacy Policy constitute the entire agreement between Users and the Company regarding use of the Platform.