1. Introduction

Tennis should feel simple. It doesn’t. Until now.

This Privacy Policy explains how personal data is collected, used, stored, and protected when using the FootFault mobile application and related services (“Platform”).

The Platform is operated by:
[NAME OF ESTONIAN COMPANY] OÜ
[Registered address – via Xolo]
Republic of Estonia
Email: support@footfault.club

The Company acts as the data controller in accordance with applicable data protection laws.

The Platform is developed and maintained by:
AppUp
Miloša Obrenovića 86
Obrenovac, Serbia

AppUp acts as a data processor on behalf of the Company and processes personal data strictly in accordance with the Company’s instructions and applicable data protection agreements.

2. Personal Data We Collect

2.1 Account Data

When you create an account, we may collect:
• Full name
• Email address
• Date of birth
• Gender (optional)
• Club affiliation
• Profile photo (optional)
• Skill level and ranking data

Some of this information may be visible to other members within your club.

2.2 Booking & Activity Data

We collect information related to your activity on the Platform, including:
• Court reservations
• Match participation
• League and tournament participation
• Match results
• No-show records
• Reports submitted within the Platform

Clubs act as independent organizers within the Platform and may manage player-related data within their own environment.

2.3 Technical & Usage Data

We automatically collect certain technical information, such as:
• Device type and operating system
• App version
• IP address
• Device identifiers
• Usage logs

Analytics data is collected through Firebase (Google) to improve performance and user experience.

2.4 Club & Billing Data

For club administrators, we may collect:
• Business contact information
• Billing contact details
• Subscription status
• Payment-related records (we do not store full card details)

Payments are handled externally and are not processed within the mobile application.
The Platform only reflects subscription status and access permissions based on payment confirmation.

3. How We Use Your Data

We use personal data to:
• Create and manage user accounts
• Enable bookings, matches, and competitions
• Operate subscriptions and billing
• Improve performance and functionality
• Ensure security and prevent abuse
• Send important service notifications
• Send marketing communications (where allowed by law)

We do not sell your personal data.

4. Legal Basis (GDPR)

For users in the European Union, processing is based on:
• Contractual necessity (to provide the Platform)
• Legitimate interest (security, fraud prevention, improvement)
• Legal obligations
• Consent (for marketing and optional data)

Users may withdraw consent at any time.

5. Third-Party Services

We use trusted third-party services, including:

Firebase (Google LLC):
• Authentication
• Cloud database
• Analytics
• Push notifications

Firebase services may process data in accordance with Google’s privacy policies.

Payment providers (e.g. Stripe):
• Subscription processing

These providers may process data necessary to deliver the Platform.
We do not store full payment card information.

6. Communications

6.1 Service Messages

We may send essential messages such as:
• Booking confirmations
• Match updates
• Billing notifications
• System alerts

Push notifications may be used to deliver real-time updates related to bookings, matches, and club activity.

These communications are required for the Platform to function.

6.2 Marketing

We may send promotional messages where permitted.
Users can unsubscribe at any time.

7. Data Retention

We retain data:
• While your account is active
• As required by law
• Until deletion is requested

Certain data may be retained for legal or operational reasons.

8. Your Rights

You may have the right to:
• Access your data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Request data portability

Contact: support@footfault.club

9. Data Security

We implement appropriate technical and organizational measures to protect your data.
However, no system is completely secure.

10. Children’s Privacy

The Platform is intended for users aged 17+.
We do not knowingly collect data from children under 17.

11. International Transfers

Data may be processed within the European Union and in other jurisdictions where our service providers operate.
Where required, appropriate safeguards are applied in accordance with GDPR.

12. Future Features

FootFault may introduce new features such as:
• Social login (Apple, Google)
• API integrations
• Additional modules

All future features will comply with applicable data protection laws.

13. Changes

We may update this Privacy Policy from time to time.
Significant changes will be communicated within the Platform.
Continued use of the Platform constitutes acceptance of the updated Policy.